Apr 21 2010
We get all sorts of questions and comments from the public. Here’s a sampling:
- I am having a monkey flown in from Cameroon, what is expected of me?
- Our flight was canceled because the gasket around the windshield of the plane leaked. Why wasn’t this fixed the night before?
- There was no signage telling us where to turn off for the airport from highway 65…
- We want to import dogs from Lebanon (the country) to USA through your airport. Please inform us of requirements to allow the dogs, coming from Lebanon, to enter to USA.
- I am interested in studying to become a flight attendant. Please send any information to my home or email address.
- I wanted to know if you have a heated/cooled cargo hold?
Don’t get me wrong—I’m not making fun. At first blush some of these questions do seem silly, but they all have a common need: customer service. They want and need good information. That’s what people yearn for. When they can’t get it from the airlines, they end up asking the airport. And in many people’s minds there is no distinction between the airport, the airlines, the highway department and the U.S. Department of Agriculture. We’re all just one big ball of wax.
We can deal with it most of the time, but it does get frustrating--especially so with those who don't have a need, they're just mad. Take the lady who took pleasure in berating the airport because the airlines don’t keep flight information up-to-date. Her email cackled, “One more black eye for the Springfield Branson Airport!” Ouch--didn’t even know we had ONE!
In the next few days I’ll be blogging about the biggest and most common airport misperceptions:
- The airport receives tax dollars from the City of Springfield.
- The airport controls and sets ticket prices.
- The airport has only to snap its fingers and the airlines will appear and fly wherever we want (get out that wish list)!
- The new terminal wasn’t needed, is a huge waste of tax money.
- The airport is too small to land “big” airplanes.
British novelist Samuel Richardson said something that sums up many airport critics, and we're paraphrasing here, 'people with bad information, and therefore little understanding, are most apt to be angry.' This is not an exercise meant to berate or insult. It’s meant to inform. Remember what Sam Richardson said!