We’re pleased to report that two Springfield airline offices have won customer service awards. The office (or “station”, as it’s known in industry jargon) handling Delta flights in Springfield has been named 2010 Station of the Year in its tier group, which includes 38 medium size cities. The award scorecard included customer service, on-time performance, and baggage handling.
The Regional Elite Team, which represents Delta in Springfield, has been named 2010 Station of the Year.
The American Eagle station in Springfield has won the title of Grand Champion in the company’s 2010 “Make the Gate Great” competition. The corporate award, which is based on customer surveys, measures several things, including sufficiency of gate announcements, timeliness and accuracy of information at the gate, and whether an airline employee greeted the customer at the boarding gate. The Eagle team in Springfield competed against their colleagues in 19 other airports, including Los Angeles, Chicago O’Hare, Little Rock, Northwest Arkansas, and Pittsburgh, PA.
Springfield's American Eagle station has won the title of Grand Champion in the airline's 2010 “Make the Gate Great” competition.