Delta Charm School

Feb 03 2011 Delta Charm School BY sgf-admin TAGS Customer ServiceDelta


..."after a particularly bad year last year in customer service, Delta Air Lines is sending 11,000 agents back to school. Every ticket counter, gate and baggage agent and supervisor is going through renewed training in hopes of rejuvenating Delta's customer service after its merger with Northwest Airlines and a summer of canceled flights left customers stranded."

Read the rest of the story from the Wall Street Journal.


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