Slight of Hand

Jun 15 2010 Slight of Hand BY admin TAGS Customer Service


The Detroit News reports that some airlines will waive bag fees if you use an airline credit card. There is, of course, a catch: the credit cards have annual fees.

This news comes on the heels of a survey which found, among other things, that "given the opportunity, 68% of respondents said they would fly at an inconvenient time of day with an additional connection in order to avoid fees; 32% said they would bite the bullet and pay the extra money to fly at a convenient time.  62% also said they would forego a carry-on bag in order to avoid a fee." All these fees probably won't go away any time soon. They generate too much income. By some estimates  fees generated over $7 billion last year.

And here's an airline revenue stream you may not have thought about: shopping catalogs. You know, those catalogs in the airplane seat pockets. Last week I flew to San Diego and had a chance to browse one.  This particular catalog featured one of those spiffy upside down garden things for $89.95.  Earlier in the week I saw one at a Springfield Wal-Mart for $15.00.


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