Slight of Hand

Jun 15 2010 Slight of Hand BY sgf-admin TAGS Customer Service


The Detroit News reports that some airlines will waive bag fees if you use an airline credit card. There is, of course, a catch: the credit cards have annual fees.

This news comes on the heels of a survey which found, among other things, that "given the opportunity, 68% of respondents said they would fly at an inconvenient time of day with an additional connection in order to avoid fees; 32% said they would bite the bullet and pay the extra money to fly at a convenient time.  62% also said they would forego a carry-on bag in order to avoid a fee." All these fees probably won't go away any time soon. They generate too much income. By some estimates  fees generated over $7 billion last year.

And here's an airline revenue stream you may not have thought about: shopping catalogs. You know, those catalogs in the airplane seat pockets. Last week I flew to San Diego and had a chance to browse one.  This particular catalog featured one of those spiffy upside down garden things for $89.95.  Earlier in the week I saw one at a Springfield Wal-Mart for $15.00.


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