Dear Mr. Jones (not his real name) —
I apologize for taking so long to respond to your email. Since it was sent to the airport, rather than your airline, I forwarded it to the local manager for REDACTED Airlines. I thought he would be the best person to help you — especially since your questions were airline specific. The REDACTED manager told me to refer you to REDACTED Airlines' website, so I’ll do my best to respond in his place.
The gate assignment for your flight will not be determined for some time. However, it will probably be at Gate REDACTED, or Gate REDACTED. When you arrive at the airport, be sure to check the flight information screens located in the terminal lobby. The screens display a list of departing flights, along with destination, and departure gate information.
Bags and restrictions vary from airline to airline. After searching REDACTED Airlines' website for a while I found a baggage calculator. It appears that you can input dates and flight information into the calculator and come up with cost. But there’s also a caveat. The website says, “…baggage service charges for your entire itinerary are determined by the marketing carrier for the first segment of your itinerary. Your originating marketing carrier is defined as the airline whose flight number is assigned to the first segment of your itinerary. If this carrier is not REDACTED or REDACTED, different charges may apply.” Check it out: WEBSITE REDACTED.
The above web page also talks about size restrictions.
You asked what was needed to board the plane. There are several ways to go about this, but if you plan to check bags I recommend checking in at the REDACTED ticket counter. Airline employees will check the bags, assess fees, and give you a boarding pass. You then take the boarding pass to the security check point and show it to the screeners, along with a legal photo ID (such as a driver’s license). After being screened you can proceed to the gate area.
Here are couple of other ways to check in…
If you go to REDACTED’s homepage you’ll see a box in the middle of the page that says, “Print Boarding Pass.” Follow the steps outlined there and you should be able to print out a boarding pass. When you arrive at the airport all you’ll have to do is show your boarding pass to the security screeners, along with your photo ID.
If you have a smart phone you should be able to go to REDACTED’s website and download an electronic boarding pass. When you get to the security checkpoint show the screeners the electronic boarding pass (on your smart phone) and a photo ID.
If you use smart phone apps, REDACTED has an app that lets you download an electronic boarding pass.
I hope these answers help. We realize that you have a choice when it comes to choosing an airport. As a resident of the Warsaw area you could just as easily have flown from Kansas City. We like to think that good customer service is one thing that sets the Springfield airport apart from others. If you need anything else don’t hesitate to let me know.
Springfield-Branson National Airport
Date: September 24, 2012 11:19:25 CDT
Subject: ticket information
Here is my information below... I just need to know a few quick things. First, I need to know what gate at Springfield I need to be at. Second, How many bags I can have and the restrictions on them. Third, where do I go or what do I need to bring to board the plane? Do I print this out, etc? I need help..